APPENDIX 1. Definitions of key terms as used in this paper.

Stakeholder
= A person who is affected by a change in a property of the system in focus.

Manager
= A person with an explicit responsibility, self-proclaimed or appointed, for relevant management.

Actor
= A person who by deliberate action shapes or alters the state of the system in focus.

Driver
= A factor that changes the state of the system in focus.