Table 3. Zero-order correlations of the variables, with means and standard deviations. Variable Variable Mean SD 1 2 3 4 5 6 7 1. Crisis preparedness 9.57 3.52 1 2. Internal trust 3.02 1.18 –0.083 1 3. External trust 2.19 1.11 –0.340* 0.371* 1 4. Coordination of crisis communication 2.98 1.46 0.197 0.345* 0.097 1 5. Leadership 3.97 1.56 0.264* 0.001 0.020 0.385** 1 6. Attribution of crisis fault 1.51 0.88 –0.248* 0.048 –0.067 0.008 0.098 1 7. Crisis surprise 1.21 0.72 –0.365** 0.151 0.151 –0.218 –0.256* 0.004 1 *P < 0.05, **P < 0.01.